Explore our frequently asked questions below and discover everything you need to know about your upcoming stay. If you don't find what you're looking for or need further assistance, please don't hesitate to reach out to us at [email protected]. Your peace of mind is our top priority, and we're committed to ensuring your experience with us is nothing short of exceptional.
Check-in is at 4:00 PM and check-out is at 11:00 AM. Should you require an early check-in or late check-out, please contact us in advance at [email protected] and we will happily do our best to accommodate your request.
You can modify your reservation through this link. You will need to provide your confirmation number and your email address. Please note, you can only modify your reservation here if you've booked directly with us.
Your suite and its amenities plus WiFi are all included in the cost of your stay. Parking and pet stays are available at additional nightly fees + applicable taxes. For stays of 6 nights or more, we include complimentary, twice monthly housekeeping services. For a full list of in-suite amenities, please visit our Suites page.
Yes, we offer onsite self-parking for $20 per night + applicable taxes. This must be confirmed when making your reservation online or by contacting us directly at [email protected].
Yes, the Steveston Waterfront Hotel is a proudly pet-friendly hotel. Pet-friendly stays can be added to any stay for $30 per night + applicable taxes. This must be confirmed when making your reservation online or by contacting us directly at [email protected].
Yes, we're committed to ensuring every guest feels welcome and comfortable when they stay with us - you can view our accessible room options here.
Yes, for stays of 6 nights or more, we include complimentary housekeeping services. For stays under 6 nights, we are happy to provide housekeeping services for an additional fee - please contact us at [email protected] prior to your stay to arrange housekeeping services.
Upon booking, you’ll receive a confirmation email with access to our online guest portal - here, you will use photo authentication to confirm your identity prior to arrival. On arrival day, you will receive a code and a smart key on your mobile device to unlock your door throughout your waterfront getaway.
Super Grocery & Pharmacy is only a 7-minute walk from the Steveston Waterfront Hotel, located at 12051 No 1 Rd, Richmond, BC. For more selection, there is a Save On Foods a 12-minute walk from the hotel, located at 12088 Third Ave, Richmond, BC.
Pharmasave Steveston Village is a short 7-minute walk from the Steveston Waterfront Hotel, located at 12420 No 1 Rd #105, Richmond, BC.
Our Guest Support team is available to provide you virtual assistance 24/7 through our guest portal. If you're unable to access your guest portal, you can reach out to us by email at [email protected] or by phone at (604) 424-4972.